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Proper Treatment of a Customer’s Property
原文:
Customers often entrust their confidential and personal data to you in order to have their devices repaired. Above all, respect the customers and their property. There are fundamental rules a technician should follow when handling a customer’s property:
翻譯:
客戶通常將他們的機密和個人數據託付給您，以便對其設備進行維修。首先，尊重客戶及其財產。技術人員在處理客戶財產時應遵循的基本規則：
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Do not use a customer’s equipment for personal use. You may have been tasked with setting up email on a customer’s smartphone. That doesn’t give you the right to make personal calls on their phone while it is in your possession.
請勿將客戶的設備用於個人用途。您可能被要求在客戶的智能手機上設置電子郵件。這並不意味著您擁有在您擁有的電話上通過電話撥打個人電話的權利。
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Do not look through a device’s storage unless you need to in order to perform the job requested. If a customer asks you to back up all of his documents, it may be necessary to open the documents folder on the hard disk to copy those files over. This would be acceptable, but if he asked for documents and you are browsing through his pictures folder, this is unacceptable and outside the scope of the required job.
除非您需要執行請求的作業，否則請勿瀏覽設備的存儲。如果客戶要求您備份所有文檔，則可能有必要打開硬盤上的documents文件夾以復制這些文件。這是可以接受的，但是如果他要文件，而您正在瀏覽他的圖片文件夾，則這是不可接受的，超出了所需工作的範圍。
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Ensure reasonable testing of a device. If you were testing a printer, you should print the minimal amount to verify functionality. There is no need to print 100 pages to verify that a printer works when a single page will suffice. Furthermore, ensure that the content printed is not offensive or personal in nature.
確保合理測試設備。如果要測試打印機，則應打印最少的數量以驗證功能。當單頁就足夠時，無需打印100頁即可驗證打印機是否工作。此外，請確保所打印的內容不具有冒犯性或個人性質。
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Return all settings to the customer’s preferences. When you work on someone’s machine or device, return the device with all settings reverted to the customer’s preferences. If the monitor resolution must be changed to accomplish the repair task, ensure the customer’s preferred resolution is restored when the job is complete.
將所有設置返回到客戶的首選項。當您在某人的機器或設備上工作時，請返回設備並將所有設置恢復為客戶的首選項。如果必須更改監視器分辨率以完成修復任務，請確保在作業完成後恢復客戶的首選分辨率。
原文:
Above all, respect customers and their property. Remember that you are a customer too; think of how you would like to be treated, and ensure that you treat your customers in this manner.
翻譯:
首先，要尊重客戶及其財產。請記住，您也是客戶。考慮如何對待您，並確保您以這種方式對待客戶。
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